Amazon, Amazon complaints, amazon customer service, Amazon Kindle, amazon royalties, Amazon.com, Barnes & Noble, Bookselling, Createspace, createspace royalties, independent authors, Indie Publishing, KDP, Smashwords
This post has just come to my attention and I felt it deserved to be re-posted on my blog. It is about missing or under-reported book sales on Amazon/Kindle/Createspace. I have long suspected something like this. Sometimes I would hear from people that they bought my books, but sales numbers would not match up on KDP or CS reports. Unlike the author in this piece, I am not into meticulously tracking each sale, however even I noticed multiple discrepancies – sometimes gross ones – in the past year or two. I even complained about it last year, but received a canned response. It appears that Smashwords is more accurate in reporting sales, although their reports are delayed.
Many indies are too busy to watch their sales, or they may simply give Amazon the benefit of the doubt, while unfortunately, constant oversight is required. This is a very disturbing situation, and only one of many that are troubling where Amazon’s practices are concerned. For example, in last year’s scandal, Amazon was implicated in a massive meddling with indie book reviews. It also manipulated algorithms to give unfair advantage to the Big 6 and to Amazon grandfathered authors. Another example: a friend of mine is a non-fiction indie publisher, who prints her books through her own channels. When her books have been ordered, she mails them to Amazon. She has complained that Amazon has been repeatedly losing her books, reporting them back to her as canceled sales. Her investigation revealed that the problem with lost books was a widespread one.
Whether these kinds of actions are deliberate or are based on terrible accounting/tracking system and lack of organization, Continue reading